1) External links
The Company’s services may contain links to other companies’ websites and/or to the services that such companies may offer. These third-party companies may adopt policies on the protection of personal data that may differ from our data protection policy. The Company disclaims any liability as of now for the practices relating to the protection of personal data by such third parties or the content of any product or service offered or provided by them.
2) What kind of personal data do we collect?
We collect the following personal information: contact details, name, surname, address, telephone number, email address, date and place of birth, citizenship, sex, language, address, bank details and identity documents.
3) To what purposes do we use personal data?
The collection of data concerning personal information is closely linked to the nature of our services. Therefore, we may collect personal data for the following purposes: To comply with legal obligations as a financial intermediary. We may be required by law to disclose personal data in accordance with the terms of a legal proceeding or at the request of a government agency. Such disclosure could occur without your consent, without informing you and without prior notice, in compliance with the terms of a legal proceeding; For training and quality assurance purposes: we may also monitor and record our communications with you, including e-mails and telephone conversations; To offer you new products and services. We may need to inform you of upcoming news regarding certain features of our products and services or promotions that may interest you.
4) To which third parties can we disclose your personal data?
In order to provide our services, we may disclose personal data to the following subjects in accordance with the regulations in force: a) Employees of ELP SA. The number of our employees who have access to your personal data is limited to a specially authorized group. These employees will only be able to access the data strictly necessary to guarantee the completion of the service; b) Supervisory bodies, Regulators of the financial sector, accountants and auditors; c) Who acquires control of our company. In the event that another company acquires ELP SA or takes control of the its activities, including Customers’ personal data, the company in question will get the personal data collected by ELP SA assuming all the rights and obligations inherent to Customers’ personal data as illustrated in this Policy. In some specific cases, the Company may also be obliged by law to disclose personal data to authorities or other third parties.
5) How do we protect personal information?
We are extremely committed in protecting Customers’ personal data and we have taken appropriate measures to this effect. Such measures include password protection, encryption, firewalls, antivirus programs, intrusion detection, anomaly detection and access control by our employees.
6) How long are personal data stored?
We normally store customers’ data and the related data over financial transactions for a period of 10 years. This is to be done unless the current regulations do not require us to store them for a longer period of time.
7) Customer rights
As our Customer you have the right to know which personal data related to your person are in our possession. Where permitted by applicable laws, the Company may charge the Customer for administrative costs for the supply of such data. The Customer has the right to require the cessation of the processing of his or her personal data for direct marketing purposes. If you do not wish to receive telephone calls from our employees to direct marketing, please contact us. We invite you to visit the “Contacts” section of our website. Please note that by opposing or asking us to cease processing your personal data, in some cases we may not be able to continue to provide our services. For any comments, requests for information concerning the present policy or to request access to your personal information in our records, please contact us at the e-mail email@example.com.